Refund & Returns Policy

Last updated: 31 December 2025
This Refund & Returns Policy applies to all purchases made through
https://babyvita.eu,
operated by BabyVita, and complies with applicable European Union consumer protection laws,
including Directive 2011/83/EU.

1. Right of Withdrawal (EU Consumers)

In accordance with European Union law, customers have the right to withdraw from a distance purchase within 14 calendar days without providing a reason.

The withdrawal period expires 14 days from the day you, or a third party other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, you must notify us by email at
[email protected]
with a clear statement of your decision.

2. Conditions for Returns

Returned items must meet the following conditions:Refund & Returns Policy

  • The product is unused and in its original condition
  • The product is returned in its original packaging, including all accessories and documentation
  • The product shows no signs of use, damage, washing, or modification

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return, unless they are defective or non-conforming:

  • Personal care or hygiene products that have been opened or used
  • Customized or made-to-order products
  • Products damaged due to misuse, improper handling, or normal wear
  • Clearance or final sale items (clearly marked)

This does not affect your statutory rights in case of defective or non-conforming goods.

4. Return Process

To initiate a return, please follow these steps:

  • Contact us at [email protected] with your order number and reason for return
  • Wait for return approval and instructions
  • Send the item back using a trackable shipping method

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

5. Refunds

Once the returned item is received and inspected:

  • You will be notified of approval or rejection of your refund
  • Approved refunds will be processed within 14 days
  • Refunds will be issued to the original payment method

Shipping costs are non-refundable, except where required by applicable law.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us within 48 hours of delivery and provide relevant details and photos.

In such cases, BabyVita will cover the return shipping costs and offer a replacement or refund in accordance with EU consumer protection laws.

7. Limitation of Liability

BabyVita is not responsible for damages resulting from improper use, handling, or storage of products.

Nothing in this policy limits or excludes liability where such limitation is not permitted by law.

8. Contact Information

For any questions regarding this Refund & Returns Policy, you can contact us at:
🌍 https://babyvita.eu
🇪🇺 🇧🇬 [email protected]